Refund policy

At Collector's Lane Co., we strive to provide our customers with high-quality collectibles and excellent service. If you are not completely satisfied with your purchase, we offer a 30-day refund policy to ensure your peace of mind.

Eligibility for a Refund

To be eligible for a refund, please ensure that:

• The item is returned within 30 days of the purchase date.
• The item is in its original condition, unused, and in its original packaging.
• Proof of purchase (order confirmation or receipt) is provided.

Non-Refundable Items

Certain items are not eligible for a refund, including:

• Items that are damaged due to misuse or negligence.
• Items returned after 30 days of purchase.
• Digital/downloadable products (if applicable).
• Clearance or final sale items.

How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact our customer support team at support@collectorslane.com.au with your order details.
2. We will provide instructions on how to return your item.
3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Processing of Refunds

• If approved, refunds will be processed within 5-7 business days to your original payment method.
• Shipping costs are non-refundable, and customers are responsible for return shipping fees unless the item was received damaged or defective.

If you have any questions, feel free to contact us at support@collectorslane.com.au